What kind of data would MA collect to assess process performance?

• A. Customer satisfaction scores only.
• B. Marketing metrics.
• C. Employee relocations.
• D. Process performance data such as defect density, cycle time, lead time, effort, and requirement stability metrics.

Answer: (D)

Measuring process performance relies on collecting data that directly reflect how the process performs. You want quantitative metrics that describe the process itself, not just end results. Metrics like defect density show quality relative to the amount of work, cycle time and lead time reveal how long tasks take, effort indicates resource consumption, and requirement stability measures how much the requirements change over time. Together, these data let you compare actual performance to targets, spot trends, and drive improvements in the process.

Other types of data, such as customer satisfaction scores, while valuable for understanding outcomes or stakeholder perceptions, don’t directly measure how the process itself performs and can be influenced by factors outside the process. Marketing metrics and employee relocations aren’t tied to process performance in a way that supports evaluating or improving the process.