What is the role of PPQA in monitoring process adherence?

• A. PPQA audits and reviews processes and products to ensure compliance with defined practices.
• B. PPQA writes user manuals for the product.
• C. PPQA manages project risk registers.
• D. PPQA handles customer communications.

Answer: (A)

PPQA (Process and Product Quality Assurance) is about ensuring that both the processes and the produced work conform to the organization’s defined practices. It achieves this through independent audits and formal reviews of processes and work products, gathering objective evidence of conformance and identifying nonconformities. This objective oversight helps teams improve processes and maintain quality across the project.

It isn’t about writing user manuals, managing risk registers, or handling customer communications—those tasks belong to documentation, risk management, and stakeholder engagement activities. The role in monitoring process adherence is to audit and review processes and products to verify they follow the defined practices.